FAQ
Frequently Asked Questions
Where does Itcho Kitchen Home ship?
We ship to the United States.
How much does shipping cost?
Standard shipping is free on all orders in the United States. There is no minimum purchase requirement.
How long will my order take to arrive?
Orders normally require 1–3 business days for processing and another 3–5 business days for carrier transit. Estimated total delivery is approximately 4–8 business days. The order cutoff is 5:00 PM Pacific Time (America/Los_Angeles), Monday through Friday. Orders after the cutoff begin processing on the next business day. Processing and transit days are Monday through Friday, excluding U.S. federal holidays. Weather and carrier disruptions may cause delays.
Which carriers do you use?
We generally use USPS, UPS, or FedEx. The carrier is selected according to the product, package, and destination.
How can I track my order?
We email tracking information after shipment. Tracking may take up to 48 hours to begin showing movement.
Can I change or cancel my order?
Contact us immediately. We will try to make the requested change, but we cannot guarantee cancellation or address changes after fulfillment begins. Shipped orders must follow our Return and Refund Policy.
What is your return period?
We accept returns for defective and non-defective products and exchanges within 30 calendar days after delivery. Non-defective returns must be new, unused, undamaged, and complete with original packaging, parts, accessories, instructions, and proof of purchase. Products that arrive damaged, defective, or incorrect can also be returned; contact us with your order number and photographs.
Do you charge a restocking fee?
No. We do not charge a restocking fee for approved returns.
Who pays for return shipping?
Return shipping is free for eligible defective and non-defective products, including change-of-mind returns. A prepaid return label is included in the package. Returns are made by mail. Contact support@itchokitchen.com if the label is missing.
When will I receive my refund?
We process refunds within 10 calendar days after receiving the returned item, to the original payment method. Your bank or payment provider may take additional time to display the credit.
What should I do if my product arrives damaged?
Keep the product and packaging, then email support@itchokitchen.com with your order number and clear photographs of the product, packaging, shipping label, and damage. We will review the issue and offer an appropriate solution.
Are product measurements exact?
Measurements are approximate and minor manufacturing tolerances may occur. Review all listed dimensions and measure your intended space before ordering.
Do products require assembly?
Some organizers may require light assembly or adjustment. Product-specific information and instructions are included on the product page or with the product. Contact us if instructions or components are missing.
How should I clean Itcho Kitchen Home products?
Follow the product-specific care instructions. Unless otherwise stated, wipe surfaces with a soft damp cloth and dry promptly. Do not use harsh abrasives, soak wooden components, or place products in a dishwasher unless the product is expressly labeled dishwasher-safe.
What payment methods do you accept?
Available methods may include Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay. The exact methods available for your device and order appear at checkout.
How can I contact customer service?
Email support@itchokitchen.com or call +1 918-931-0931. Customer service hours are Monday through Friday, 9:00 AM–5:00 PM Pacific Time, excluding U.S. federal holidays.