Terms of Sale
These Terms of Sale apply to products purchased from Itcho Ramen House LLC, doing business as Itcho Kitchen Home, through https://itchokitchen.com. They supplement our Terms of Service, Shipping Policy, Return and Refund Policy, Payment Policy, and Privacy Policy.
Product Listings
We make reasonable efforts to describe products accurately, including their intended use, materials, dimensions, colors, features, and included components. Minor variations may occur because of lighting, screen settings, natural material variation, manufacturing tolerances, or product improvements. Customers should review listed dimensions and measure the intended space before ordering.
Prices and Availability
Prices are shown in U.S. dollars and may change without notice before an order is placed. Product availability is not guaranteed. Placing an item in a cart does not reserve inventory.
If a listing contains a material pricing, availability, or description error, we may contact you for instructions or cancel the affected order. If payment has already been captured for a canceled order, we will refund the original payment method.
Order Acceptance
An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance. We may reject, limit, or cancel an order because of unavailable inventory, delivery restrictions, payment problems, suspected fraud, obvious errors, or suspected unauthorized resale.
Payment and Taxes
Full payment is required through an available checkout method. Applicable sales taxes are calculated at checkout. Our Payment Policy provides additional details.
Free Standard Shipping
Standard shipping is free on all orders in the United States, with no minimum purchase requirement.
Orders normally require 1–3 business days to process and 3–5 business days in carrier transit, for an estimated total of 4–8 business days. The order cutoff is 5:00 PM Pacific Time (America/Los_Angeles), Monday through Friday. Delivery estimates are not guarantees. See our Shipping Policy for full details.
Delivery and Risk of Loss
Title and risk of loss transfer as permitted by applicable law and the carrier’s delivery terms. You are responsible for providing a secure, complete, and accurate delivery address. Contact us promptly regarding delivery problems so that we can review the available carrier information.
Inspection and Product Issues
Inspect products promptly after delivery. Report damaged, defective, incomplete, or incorrect products with your order number and photographs. Keep the product and packaging until the review is complete. Available remedies may include replacement parts, replacement, exchange, or refund, depending on the circumstances and applicable law.
Returns and Refunds
Eligible products may be returned within 30 calendar days after delivery under our Return and Refund Policy. Non-defective products must be new, unused, undamaged, and complete with original packaging and components. Products that arrive damaged, defective, or incorrect are also eligible for returns under our Return and Refund Policy. We do not charge a restocking fee.
We accept returns for defective and non-defective products and exchanges within 30 days of delivery. Eligible mail returns are free, including change-of-mind returns. A prepaid return label is included in the package. Refunds are processed within 10 calendar days after receiving the returned item, to the original payment method.
Limited Product Assurance
If a product has a manufacturing defect, contact us with proof of purchase and supporting photographs. Depending on the circumstances, we may provide replacement parts, replacement, or another appropriate remedy. This assurance does not cover normal wear, cosmetic changes from ordinary use, misuse, improper assembly, failure to follow care instructions, unauthorized modification, accidents, exposure to unsuitable conditions, or commercial use unless expressly authorized.
Nothing in this section limits consumer rights or warranties that cannot legally be excluded.
Household Use and Safety
Unless expressly stated otherwise, products are intended for ordinary household organization. Follow all instructions, dimensions, weight limits, and warnings. Secure products where required and keep potentially hazardous kitchen items away from children. Do not place products near open flames, excessive heat, or moisture unless the product is designed for that use.
Unauthorized Resale
Products are sold for personal and household use. We may limit quantities or cancel orders that appear intended for unauthorized resale, redistribution, or other commercial activity.
Limitation of Liability
To the fullest extent permitted by law, our liability relating to a purchased product will not exceed the amount paid for that product. We are not liable for indirect, incidental, special, or consequential damages where such exclusions are lawful. These limitations do not apply where prohibited by law.
Governing Law
These Terms of Sale are governed by the laws of the State of California and applicable federal law, without limiting non-waivable consumer rights available in your state.
Contact
Questions about an order or these Terms of Sale may be sent to:
Itcho Kitchen Home / Itcho Ramen House LLC
985 Valencia St, San Francisco, CA 94110, United States
Email: support@itchokitchen.com
Phone: +1 918-931-0931
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time