Contact information

We are available to help with product information, dimensions, order status, shipping, returns, refunds, and website questions.

Store name: Itcho Kitchen Home
Google Shopping store name: Itcho Kitchen
Legal business name: Itcho Ramen House LLC
Website: https://itchokitchen.com
Customer service email: support@itchokitchen.com
Customer service phone: +1 918-931-0931
Business and mailing address: 985 Valencia St, San Francisco, CA 94110, United States
Customer service hours: Monday through Friday, 9:00 AM–5:00 PM Pacific Time, excluding U.S. federal holidays

We aim to respond to customer service emails within 1–2 business days. To help us respond efficiently, include your order number when contacting us about an existing order.

Before mailing a return, email support@itchokitchen.com with your order number and the item you wish to return or exchange. Use the prepaid return label included with your order. If the label is missing, contact us for a replacement and return instructions. See our Return and Refund Policy and Shipping Policy for details.