Shipping policy

This policy applies to orders placed at https://itchokitchen.com.

Shipping Area and Cost

We ship to the United States. Standard shipping is free on all orders, with no minimum purchase requirement.

Order Cutoff and Processing

The daily order cutoff is 5:00 PM Pacific Time (America/Los_Angeles), Monday through Friday. Orders received after the cutoff, on weekends, or on holidays begin processing on the next business day. Processing takes 1–3 business days, Monday through Friday, excluding U.S. federal holidays.

Transit and Estimated Delivery

After shipment, transit takes 3–5 business days, Monday through Friday. The estimated total delivery time is 4–8 business days, including processing and transit. Delivery estimates may be affected by holidays, carrier disruptions, or severe weather. We will notify you of material delays.

Tracking and Delivery Issues

Tracking information will be emailed when your order ships. Please provide a complete and accurate shipping address. Contact us promptly for address corrections, delayed or missing packages, or damaged deliveries. For damage, retain the product and packaging and include your order number and photographs in your email.

Contact

Itcho Kitchen Home
985 Valencia St, San Francisco, CA 94110, United States
Email: support@itchokitchen.com
Phone: +1 918-931-0931
Customer service: Monday–Friday, 9:00 AM–5:00 PM Pacific Time.