Privacy policy
Itcho Ramen House LLC, doing business as Itcho Kitchen Home (collectively, “Itcho Kitchen Home,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you visit https://itchokitchen.com, place an order, contact us, subscribe to communications, or otherwise interact with our services.
Personal Information We Collect
Depending on how you interact with us, we may collect:
- Contact information, including your name, email address, telephone number, billing address, and shipping address;
- Order information, including products ordered, order value, delivery status, returns, exchanges, and customer service history;
- Payment-related information, which is processed securely by Shopify and authorized payment providers. We generally do not receive or store complete payment card numbers;
- Account information, including login credentials and saved preferences if customer accounts are enabled;
- Device and usage information, including IP address, browser type, device identifiers, pages viewed, referral source, approximate location, and interactions with the website;
- Communication information, including messages, reviews, survey responses, and information you provide to customer service;
- Marketing preferences, including whether you have subscribed to promotional communications; and
- Cookie and advertising information, including information collected through cookies, pixels, tags, Google Analytics, and Google Ads, subject to your available consent choices.
How We Collect Information
We collect information directly from you, automatically through your browser or device, from Shopify and service providers that support our store, and from advertising or analytics partners where permitted by law.
How We Use Personal Information
We may use personal information to:
- Process payments, fulfill orders, and provide delivery updates;
- Manage returns, refunds, exchanges, cancellations, and warranties;
- Provide customer service and respond to requests;
- Operate, secure, personalize, and improve our website;
- Detect fraud, security incidents, abuse, and prohibited activity;
- Maintain business, tax, accounting, and transaction records;
- Measure website traffic and advertising performance;
- Show or measure relevant advertising where permitted;
- Send marketing emails only when you have opted in, with an unsubscribe option in each message; and
- Comply with applicable law and enforce our agreements.
How We Disclose Personal Information
We may disclose personal information to service providers that perform services on our behalf, including:
- Shopify and ecommerce hosting providers;
- Payment processors and financial institutions;
- Fulfillment partners and carriers such as USPS, UPS, and FedEx;
- Analytics, advertising, and technology providers, including Google;
- Email, customer service, fraud-prevention, accounting, and professional service providers;
- Government authorities or other parties when disclosure is required by law; and
- A buyer, successor, or advisor in connection with a merger, financing, reorganization, sale, or transfer of all or part of our business.
We do not sell personal information for money. Certain advertising or analytics activities may be treated as “selling,” “sharing,” or targeted advertising under some U.S. state privacy laws. Where required, you may opt out through our cookie preference tool or by contacting us.
Cookies and Similar Technologies
We use cookies and similar technologies to operate the store, remember preferences, understand website use, prevent fraud, and measure advertising. Non-essential analytics and advertising technologies are subject to available consent and opt-out controls. For more details, see our Cookie Policy.
Your Privacy Choices
Depending on your state of residence and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to opt out of targeted advertising or certain sharing, and to appeal our response to a privacy request.
To submit a request, email support@itchokitchen.com with the subject line “Privacy Request” or call +1 918-931-0931. We may need to verify your identity before completing the request. You may use an authorized agent where permitted by law, but we may require proof of authorization and identity verification.
We will not unlawfully discriminate against you for exercising a privacy right.
California Privacy Notice
California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. The categories of information we may collect are identifiers, customer records, commercial information, internet or electronic activity, approximate geolocation, and inferences based on interactions with our services. We use and disclose these categories for the business and commercial purposes described above.
We do not knowingly sell personal information for monetary compensation. To opt out of activities that may be considered sharing for cross-context behavioral advertising, use our cookie preference tool or contact support@itchokitchen.com. We do not knowingly sell or share the personal information of consumers under 16 years of age.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud, and meeting legal obligations. Retention periods vary depending on the type of information and applicable requirements.
Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. No website, transmission, or storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and notifying us of suspected unauthorized activity.
Children’s Privacy
Our store is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so that we can review and delete it where appropriate.
Third-Party Websites
Our website may link to third-party services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.
Changes to This Policy
We may update this Privacy Policy to reflect changes to our practices, services, or legal obligations. The revised version will be posted on this page with an updated effective date.
Contact Us
Privacy questions and requests may be sent to:
Itcho Ramen House LLC / Itcho Kitchen Home
985 Valencia St, San Francisco, CA 94110, United States
Email: support@itchokitchen.com
Phone: +1 918-931-0931