Refund policy

This policy applies to purchases from Itcho Kitchen Home at https://itchokitchen.com in the United States.

30-Day Returns and Exchanges

We accept returns for both defective and non-defective products and accept exchanges within 30 calendar days of delivery. Non-defective products must be new, unused, and in their original packaging with all accessories and proof of purchase. If your item arrives damaged, defective, or incorrect, contact us with your order number and photographs so we can arrange a return, exchange, or refund.

How to Return an Item

Returns are made by mail. A prepaid return shipping label is included in the package at no cost to you. There is no return shipping charge and no restocking fee for eligible returns, including change-of-mind returns. If the label is missing, contact support@itchokitchen.com for a replacement and return instructions.

Please email support@itchokitchen.com with your order number and the item you wish to return or exchange before mailing it. Use the included prepaid label and retain your tracking receipt.

Return address:
Itcho Kitchen Home
985 Valencia St
San Francisco, CA 94110
United States

Refunds

We process refunds within 10 calendar days after receiving the returned item. Refunds are issued to the original payment method. We do not charge a restocking fee. Your bank or payment provider may take additional time to display the credit. If you have not received a refund confirmation within 10 days after the return is delivered, contact us.

Exchanges

Contact us within 30 days of delivery to arrange an exchange. Replacement items are subject to availability; if the requested replacement is unavailable, we will offer a refund.

Order Cancellations

Contact us promptly to request a cancellation. If the order has already shipped, you may return it under the policy above.

Contact

Itcho Kitchen Home
Email: support@itchokitchen.com
Phone: +1 918-931-0931
985 Valencia St, San Francisco, CA 94110, United States
Monday–Friday, 9:00 AM–5:00 PM Pacific Time.