Terms of service
These Terms of Service (“Terms”) govern your access to and use of https://itchokitchen.com and the services offered by Itcho Ramen House LLC, doing business as Itcho Kitchen Home. By accessing the website, creating an account, or placing an order, you agree to these Terms. If you do not agree, do not use the website.
Eligibility and Acceptable Use
You must be legally capable of entering into a binding agreement in your jurisdiction. You may use the website only for lawful personal or household shopping purposes. You may not:
- Use the website for fraud, abuse, unauthorized resale, or unlawful activity;
- Interfere with website security, performance, or operation;
- Introduce viruses, malicious code, or automated scraping tools;
- Attempt to access another customer’s account or restricted systems;
- Copy, reproduce, or exploit website content without permission; or
- Provide false or misleading account, payment, or delivery information.
Account Information
If you create an account, you are responsible for keeping your login information secure and for activity conducted through your account. Notify us promptly if you suspect unauthorized access. We may suspend or terminate access when reasonably necessary to protect customers, the website, or our legal rights.
Product Information
We try to display product descriptions, measurements, materials, colors, availability, and images accurately. Screen settings, lighting, manufacturing tolerances, natural material variation, and product updates may result in minor differences. Measurements are approximate unless expressly stated otherwise.
You are responsible for reviewing product dimensions, intended use, assembly requirements, care instructions, and compatibility before purchase.
Orders, Prices, and Payment
Submitting an order is an offer to purchase. We may accept, reject, limit, or cancel an order for reasons including product unavailability, pricing or description errors, suspected fraud, payment issues, delivery restrictions, or unauthorized resale. If we cancel an order after payment is captured, we will issue a refund to the original payment method.
Prices are shown in U.S. dollars unless stated otherwise. Applicable taxes are calculated at checkout. Additional payment terms appear in our Payment Policy and Terms of Sale.
Shipping, Returns, and Refunds
Shipping is governed by our Shipping Policy. Returns and refunds are governed by our Return and Refund Policy. These policies form part of these Terms.
Intellectual Property
The website and its content—including text, product descriptions, graphics, photographs, logos, design, layout, and software—are owned by or licensed to Itcho Kitchen Home and are protected by intellectual-property laws. You may use the website for personal, non-commercial shopping only. No rights are granted except as expressly stated.
Reviews and User Content
If you submit a review, image, feedback, or other content, you represent that you have the right to submit it and that it is accurate, lawful, and does not infringe another party’s rights. You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and adapt that content for operating and promoting our business, subject to applicable privacy law. We may remove content that is unlawful, misleading, abusive, or unrelated.
Third-Party Services
The website may use or link to third-party services, including Shopify, payment providers, carriers, analytics providers, and social platforms. We do not control their independent services, availability, or terms.
Disclaimer
To the fullest extent permitted by law, the website and its content are provided on an “as available” basis. We do not guarantee uninterrupted access or that all content will be free from errors. Product-care and organization information is general and is not professional construction, installation, health, or safety advice.
Limitation of Liability
To the fullest extent permitted by law, Itcho Kitchen Home and Itcho Ramen House LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or products. Our total liability for a claim related to a product will not exceed the amount paid for that product. Some jurisdictions do not allow certain exclusions, so these limitations apply only to the extent permitted by law.
Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Itcho Kitchen Home, Itcho Ramen House LLC, and their service providers from claims, losses, or expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another party’s rights.
Governing Law
These Terms are governed by the laws of the State of California and applicable federal law, without regard to conflict-of-law rules. Nothing in these Terms limits non-waivable consumer rights.
Changes and Severability
We may update these Terms by posting a revised version with a new effective date. If any provision is found unenforceable, the remaining provisions will continue in effect. Our failure to enforce a provision is not a waiver.
Contact
Questions about these Terms may be sent to support@itchokitchen.com or Itcho Ramen House LLC, 985 Valencia St, San Francisco, CA 94110, United States.